Nurses, receptionists, managers, therapists — paid correctly, pensioned correctly, on time every month. And the true cost of every role visible, not buried.
A dental practice payroll isn't a normal small-business payroll. Employed nurses and reception staff sit alongside self-employed associates and hygienists who must not be on the payroll; hours flex with surgery days; and staff of NHS practices can be eligible for the NHS pension scheme — a hugely valuable benefit with employer contributions far beyond auto-enrolment minimums, and paperwork to match.
Employer national insurance now runs at 15% from a low £5,000 threshold, and every April's minimum-wage rise feeds through your pay scales. The employment allowance gives most independent practices up to £10,500 of that back — we claim it automatically where you qualify — but the bigger lever is visibility: knowing what each role truly costs (salary + NIC + pension + cover) before you hire, and watching staff costs as a percentage of fee income every quarter so drift gets caught in months, not years.
Ask a principal what a full-time nurse costs and you will usually get the salary. Ask the payroll and you get a different number, and which number you get depends on which pension the nurse is in. Here is the same person, costed three ways, on 2026/27 rates.
The salary answer: £25,740. This is the figure that gets quoted in the interview and written on the contract, and it is the only one of the three that is wrong.
The auto-enrolment answer: £29,436. Employer's National Insurance is 15% on everything above the £5,000 secondary threshold — 15% of £20,740, or £3,111. Auto-enrolment adds an employer minimum of 3% of qualifying earnings, the band from £6,240 to £50,270, so 3% of £19,500 — £585. The loaded cost is 14.4% above the salary.
The NHS Pension Scheme answer: £32,552. If the nurse is eligible for and joins the NHS scheme, the employer contribution is charged at 14.38% of pensionable pay for 2026/27 — £3,701 — against a total scheme employer rate of 23.7%, with the balance funded centrally. That single decision costs the practice £3,116 a year more than auto-enrolment for exactly the same person doing exactly the same job.
None of this is an argument against the NHS scheme, which is a genuinely valuable benefit and a real recruitment advantage in a market where nurses are hard to find. It is an argument for knowing which of the three numbers you are budgeting with before you advertise the post. Practices that quote themselves the salary figure and then wonder why the staff cost ratio drifted are usually not overspending — they were never costing it properly in the first place.
The same arithmetic scaled to a practice makes the employment allowance easy to see. Take a practice billing £900,000 with nine employed people — nurses, reception, a practice manager — on £262,000 of gross pay between them, with associates and self-employed hygienists sitting outside that figure entirely.
Employer's National Insurance is charged on £262,000 less nine secondary thresholds of £5,000, so on £217,000. At 15% that is £32,550. The employment allowance takes £10,500 off, leaving £22,050 — but only if it is claimed, and only for the year in which it is claimed. It is not applied automatically by HMRC; the claim is made through the payroll each tax year, and because it is used up against the liability as it arises, most of the benefit lands in the first months of the year.
Add pension contributions and the employed team costs the practice roughly £284,000 — about 31.6% of fee income, not the 29.1% the gross payroll figure suggests. That two-and-a-half point gap is the difference between thinking your staff costs are in line with dental benchmarks and knowing it. Our breakdown of the staff cost ratio shows what belongs inside the number and what does not.
Staff in the NHS Pension Scheme pay tiered contributions, and the tiers changed on 1 April 2026 in line with CPI indexation of 3.8%. These are the rates that apply:
The point that causes the most confusion at the front desk is that each rate applies to the whole of pensionable pay, not just the portion above each threshold. A member on £28,800 pays 6.5%, or £1,872. A member on £29,000 pays 8.3%, or £2,407. Two hundred pounds of extra pay costs £535 in extra contributions — so a small pay rise, or extra hours taken on to cover a colleague, can leave someone worse off unless it is planned. Since October 2022 the tier is set on actual pensionable pay rather than the whole-time equivalent, which helps part-time staff considerably, but it does not soften the threshold effect.
We tell you before a rise crosses a threshold rather than after, and we handle the enrolment, the deductions and the reconciliation. Associates have their own version of this problem, where earnings are annualised to set the tier — that is covered on our NHS pension service page.
A dental practice payroll is defined as much by who is not on it. Associates and, in most practices, hygienists and therapists are engaged on self-employed terms, paid against pay schedules rather than through PAYE. Get that wrong in the wrong direction and you create employer's National Insurance at 15%, pension obligations and holiday pay on income you never treated that way.
What matters is the substance rather than the wording. Guaranteed minimum pay, sessions the individual cannot decline or rearrange, no ability to send a suitable substitute, practice control over how the work is done and an absence of any real financial risk are the features that pull an arrangement towards employment. A properly drafted agreement that the practice then ignores in daily operation is not a defence.
We review these arrangements when we take payroll on, flag anything that would struggle under scrutiny, and tell you what would need to change. Our guide to engaging hygienists and therapists covers the tests in full, and the principal's service explains how this fits with the rest of your reporting.
Often yes. Employees of practices holding NHS contracts can be eligible for NHS Pension Scheme membership, and it is a far better benefit than auto-enrolment — but it costs the practice considerably more, so it needs to be budgeted rather than discovered. The total employer contribution rate is 23.7% of pensionable pay, of which employers are asked to pay 14.38% for 2026/27, with the balance funded centrally. Compare that with the 3% auto-enrolment employer minimum on qualifying earnings and the difference on a single full-time nurse runs to several thousand pounds a year. Eligibility, enrolment, the tiered member deductions and the accounting all have to be right, and this is the area where we most often find practices have quietly got it wrong.
Usually not. The standard associate agreement is a self-employed arrangement, so associates are paid against their pay schedules rather than through PAYE, and putting them on payroll would create employer's National Insurance at 15% and pension obligations that do not otherwise arise. But the label has to match the facts. Guaranteed minimum pay, fixed sessions the associate cannot decline, practice-supplied everything and no real financial risk are the features that drag an arrangement towards employment, and it is HMRC's view of the substance that decides, not the wording of the agreement. The same question applies to self-employed hygienists and therapists. We review those arrangements as part of the payroll setup rather than waiting for an enquiry to raise them.
For our clients it is part of the fixed monthly practice fee rather than a per-payslip meter, so taking on a new nurse does not generate a new invoice from us. The pricing conversation that actually matters is the other one: what each role truly costs you. A nurse on £25,740 costs £29,436 once employer's National Insurance at 15% above the £5,000 secondary threshold and auto-enrolment pension are added, and £32,552 if they are in the NHS Pension Scheme. That loaded figure, not the salary, is what should drive a hiring decision — and our payroll reporting puts it in front of you before you make one, not after.
The employment allowance reduces an eligible employer's secondary Class 1 National Insurance bill by up to £10,500 for 2026/27. Most independent dental practices qualify, and the £100,000 eligibility cap that used to exclude larger employers was removed from April 2025, so more practices qualify now than did two years ago. It is not automatic — it has to be claimed through your payroll software each year, and it stops applying once used up, which means it lands mostly in the first months of the tax year. We claim it for every client who is eligible. If nobody has ever mentioned it to you, it is worth checking whether it has been claimed in prior years, because it can be backdated.
Yes, and it is more common than an April changeover. A mid-year transfer needs three things to move across cleanly: year-to-date pay, tax and National Insurance figures for every employee, the pension scheme details and the assessment history behind them, and your HMRC PAYE and accounts office references. Given those, the first payroll we run under your existing scheme continues the year rather than restarting it, and your team notices nothing except that payslips arrive on time. The one thing worth timing deliberately is the employment allowance claim, so that it is neither missed nor claimed twice in the year of transfer.
Fixed fee, part of the practice package, transferred cleanly at any point in the year. Your team gets paid; you get the numbers.
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